ISO 20000-1:2018 Service Management System

What is ISO 20000?

ISO 20000 can help your organisation benchmark its ITSM, improve services, demonstrate its ability to meet customer requirements and create a framework for independent assessment.

Benefits of using an ISO 20000 Service Management System:

• Offers competitive differentiation by demonstrating reliability and high quality of service.
• Gives access to key markets, as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000.
• Assures clients that their service requirements will be fulfilled.
• Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services.
• Drives down the costs of conformance to many laws and standards.
• Helps leverage ITIL practices to optimise resources and processes.